Refund and Returns Policy
Refunds and Returns Policy
Thank you for shopping with Weskus Lappiesland! Our goal is to ensure you are delighted with your purchase. Because our products are handmade, we have a few guidelines to ensure clarity around returns, exchanges, and refunds. Please read our policy carefully.
1. General Returns Policy
1.1 Due to the custom and handmade nature of our products, returns and exchanges are only accepted under specific conditions. Please check each item description for details on whether an item is eligible for return or exchange.
1.2 We accept returns for faulty or defective items within 10 business days of receipt. If the item does not match its description, is faulty, or does not serve its intended purpose, please contact us.
1.3 For change-of-mind returns on eligible items, we will accept returns within 7 days of receipt, provided the item is unused, in its original condition, and in the original packaging.
1.4 To initiate a return, email us at tanya@weskuslappiesland.co.zawith your order number, a description of the issue, and any relevant photos if the item is damaged or faulty.
2. Non-Returnable Items
2.1 Personalized or Custom-Made Products: Any item customized to your specifications, including unique sizes, fabrics, or patterns, is non-returnable and non-refundable unless defective.
2.2 Hygiene-Sensitive Items: Due to hygiene concerns, certain items, like masks, cannot be returned or exchanged.
2.3 Sale and Clearance Items: Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds or exchanges.
3. Defective or Damaged Items
3.1 If an item arrives damaged or defective, please contact us within 48 hours of receiving the item. Send a detailed description of the issue, along with photos of the item and packaging, to tanya@weskuslappiesland.co.za.
3.2 Upon review, we will either repair, replace, or refund the item as per the Consumer Protection Act (CPA). We will inform you of the steps based on your situation.
4. Refunds
4.1 Eligibility: Refunds are issued only for items that are defective, incorrectly described, or if we are unable to provide a suitable replacement.
4.2 Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7-14 business days.
5. Exchanges
5.1 We accept exchanges for eligible, non-customized items within 7 days of receipt if the item is the wrong size or color. The item must be unused and in original condition.
5.2 To initiate an exchange, please contact us with the details of the item you would like in exchange. We will guide you through the process and check stock availability.
6. Shipping Costs for Returns
6.1 If the return is due to an error on our part (e.g., faulty or incorrect item), we will cover the cost of return shipping.
6.2 For returns due to a change of mind, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service for your return.
7. Consumer Rights under South African Law
As a customer, you are protected under the South African Consumer Protection Act (CPA). Our policy respects your rights to a refund, repair, or replacement under the CPA, and we are committed to adhering to all legal standards.
8. Contact Us
For questions or assistance, please reach out to us at:
We’re here to help and make sure you enjoy your handmade items!